Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
- To perform Account Opening and post facto activities related to account opening and render efficient and high quality output in a timely and accurate manner.
Key Accountabilities
- Ensure activities supported for Account Opening in CBG AOS, and IWF are adhered with respect to process guidelines and is completed within agreed SLA/ TAT
- Ensure post facto data quality checks and data update is done as per defined process
- Obtain minimum satisfactory audit rating for each Group / Regulatory audits for CBG OPS
- Alignment to standard operating procedure and operations handbook
Job Duties & responsibilities
- SSB Related (ATM / IBanking / Debit Card)
- Account Opening through CBG AOS channel
- Post facto/ Day 2 activities on accounts opened previous day
- Account Opening through IWF channel, including Data entry, CIF Creation, Account Creation, Cheque book and Debit Card Issuance
- Perform other on-boarding activities viz. Joint Holder Addition, Minor to Major Conversion,
- Review efficiencies of processes & support Line manager in improving processes
- Identify opportunities of customer journeys and take up projects in achieving successful customer journey’s
- Ensure mandatory training is completed in a timely manner
- Timely Incident Escalation
- Regular SOP update
Required Experience
- Minimum of 2+ years of experience in similar role
- Basic Knowledge of Banking Regulation (KYC) & Internal Control Guidelines
Education / Preferred Qualifications
- Minimum of graduation from recognised university
Core Competencies
- Processing with eye for detail, data accuracy and good typing skills
- Good interpersonal and communication skills.
- Team Player
- Effective control measures and governance standards
- Good attitude, aptitude towards and fast adoption of new technology
- Good interpersonal & analytical skills
Primary Location: India-Tamil Nadu-Registered Office
Job: Others
Schedule: Regular
Employee Status:
Full-time
:
Job Posting: Aug 22, 2023, 4:18:36 AM
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