Field Service Technician
Manitou Centre Cape Town
GENERAL ACCOUNTABILITY:
Direct report to the Branch Manager. This position has the responsibility of Technical hands-on assistance and Support including but not limited to that of maintenance, services, repairs and inspections as per application.
Primary focus is Technical Assistance to the customer network.
KPIs:
KPI 1 - Job Card Administration
- Accountable to ensure accuracy and completeness of job cards afforded to you.
- Ensure Parts identification for any additional repairs needed are done accurately and cost effectively.
- Diagnose errors and technical problems to determine proper solutions to produce timely and detailed service reports.
KPI 2 - Management of Manitou resources
- You are accountable and responsible for the tidiness and upkeep of your allocated Field Service vehicle.
- You are accountable for the Manitou Tools allocated to your vehicle and report on breakages and missing tools.
- It will be expected of each member to hand in their overtime and expense claims on a timely manner as prescribed by the Finance department. The claim document should be complete with all supporting documents attached.
KPI 3 – Customer Satisfaction
- Manage all on site services, repairs and maintenance as required per application as per customer safety procedures and policies.
- You are accountable for your actions on site when liaising with customers by not divulging company information or sensitive information on jobs that would put Manitou SA in a bad light.
KPI 4 – Reporting
- You are accountable and responsible to report back on damages and defects of your Service Vehicle and tools.
- You are accountable for additional work to be done after site visits were conducted.
ADDITIONAL DUTIES AND RESPONSIBILITIES NOT REFLECTED IN KPI’s:
- Collaborate with various departments within MSA and to share information across the organization to build positive relationships with customers and coworkers.
- To carry out any reasonable work request given by management.
- To carry out all tasks given in accordance with environmental, health and safety guidelines provided by the company.
- Management may request and expect of the member to work overtime if the need arise (all overtime will be compensated for according to company overtime policy).
- It will be expected of each member to utilize company property and vehicles in accordance to company policies and adhere to National legislation when driving on national roads.
- Promote a Health and Safety culture within the Field Service Department.
EDUCATION:
- Matric (Gr 12)
- Red Seal Qualified Diesel Mechanic/Electrical Technician
- Excellent Product Knowledge.
- Operator Competency on all Manitou related equipment and machines.
EXPERIENCE:
- At least 4 years’ experience in Mechanical and/or Electrical repairs on Material Handling Equipment.
- Knowledge of South African legislation and standards related to off highway equipment.
- Leadership skills necessary to manage and develop a healthy relationship with key customers in the field.
COMPETENCIES AND SKILLS:
- Outstanding leadership and time management skills.
- Intermediate to excellent computer skills.
- Excellent people skills.
- Internal and external communication skills.
- Excellent read and write in English.
- Ability to work collaboratively with colleagues and staff to create a result driven, team orientated environment.
- In possession of a valid RSA driver’s license.
- Ability to work under pressure.
- Ability to work unsupervised.
- To carry out all tasks given in accordance with environmental, health and safety guidelines, provided by the company.
- Technical business understanding.
INTERNAL/EXTERNAL CONNECTIONS:
- Works in partnership with almost all departments of the Headquarters to ensure close alignment.
- Represents the company as an appropriate ambassador in its relationships with key customers, suppliers, competitors, government agencies, professional societies, and similar groups.
LOCATION & EXPECTED TRAVEL:
- This position is based in the Western Cape, South Africa.
- Will be required to travel within Cape Town.
Job Types: Full-time, Permanent
Pay: R30,000.00 - R35,000.00 per month
Application Question(s):
- Are you a qualified diesel or earth moving mechanic?
- What is your current salary?
- Why do you want to leave your current employer
Education:
- High School (matric) (Required)
Experience:
- working on Manitou, CAT, JCB or Komatsu machinery: 2 years (Required)
- material handling, construction or mining: 4 years (Required)
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