Department:
Group Information Technology
Reports To:
Group Head of IT Infrastructure
Job Purpose:
This position is responsible for ensuring ABC network infrastructure has the capacity and capability to support the changing needs of Group ABC. This includes planning, designing, developing, implementing, and directing all aspects of network infrastructure including LAN, WAN, WLAN, Cloud, and voice and data communications at ABC.
Principal Accountabilities:
Core responsibilities include:
- Ensure smooth running of the overall network infrastructure and services at ABC.
- Ensure all network project tasks are accomplished and maintenance operations of networks are addressed.
- Ensure 24x7 network availability and ensure minimal outages.
- Ensure network systems and solutions, including IPT, NAC, Proxy, SSLVPN, etc., are always available and issues are addressed proactively and in timely manner.
- Proactively monitor the ABC overall network infrastructure, including ila Bank and ensure minimal interruption.
- Monitor and administer the bank’s Local Area Network (LAN)
- Administer and secure bank’s Wireless Network
- Administer and manage ABC Group WAN
- Administer and manage the bank’s IP Telephony & Video communication setup.
- Manage and support global remote access and Site-to-Site Virtual Private Network (VPN)
- Manage and administer bank’s Firewall, including upgrades, reviewing rules and deploying patches.
- Operational Management of Internet and Intranet services
- Install, configure, integrate, upgrade and troubleshoot bank’s global network routers, local switches and general network infrastructure.
- Troubleshoot and diagnose network issues swiftly and provide root cause analysis.
- Prepare network design/architecture for new Group offices globally and assist in procuring and implementing recommended network infrastructure.
- Provide adequate guidance to Network resources in Group offices with implementing security baselines and hardening Network devices.
- Proactively monitor network infrastructure to enhance performance and report any issues to Group Head of IT Infrastructure.
- Manages procurement and budgeting, and vendor and service contract.
- Respond and address audit comments in a timely manner. Assist Group offices in addressing comments related to their local Network Infrastructure.
- Developing and implementing network standards and discipline in critical applications and network configurations.
- Coordination with other IT staff to demonstrate and deploy new core network associated technologies across ABC group.
- Actively participate in the bank’s global Disaster Recovery test and provide Network topology recommendations to ensure smooth transition of bank services to DR systems.
- Prepare technical and user documentation for new network technologies once deployed.
- Provide technical assistance and support to Group IT staff & local IT teams.
- Liaise with vendors for communication / configuration, failures and updates on Network Infrastructure.
As the asset administrator of Network devices:
- Participate in the procurement of network devices and associated software licenses by forming procurement strategies for technologies spend across the organization
- Administer network assets and Software License Database through the implemented Asset Management tool – Hardware and Software to include licenses, warranties, maintenance contracts, and vendor agreement.
- Manage asset disposal tasks in line with corporate asset policies.
- Ensure licenses are compliant with vendor usage specifications.
Other accountabilities include:
- Project manage Network & Communication projects from project inception to closure and ensure project delivery within allocated budget and stipulated timeframes.
- Test network performance and provide network performance statistics and reports.
- Develop technical standards documentation including operational procedures.
- Test and deploy new networking technologies adopted by the bank.
- Perform other miscellaneous technical duties as assigned by GHITI.
- Provide system availability, capacity utilization and other maintenance reports to GHITI periodically.
- Ensure highest levels of service delivery to all stakeholders and internal users. Develop strategic plans to ensure that the Group’s long term telecommunications needs are identified and achieved.
- Respond and address audit comments in a timely manner. Assist Group offices in addressing comments related to their local Network Infrastructure.
- Actively participate in the bank’s global Disaster Recovery test and provide Network topology recommendations to ensure smooth transition of bank services to DR systems.
- Ensure approved security standards are followed.
Knowledge, Skills, and Experience:
- Bachelor’s degree in Computer Science or Engineering with 6 - 8 years’ hands on experience in IT Network Administration & Management preferably with a financial institution.
- CISCO certification is mandatory.
- Certification on other network technologies such as Firewall, VPN and SDWAN is preferred.
- Understanding and some experience on Windows & UNIX Operating systems is desirable.
- Excellent oral and written communication skills.
- Ability to work and deliver under pressure.
- Self-motivated and able to plan own time effectively.
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