Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
We are currently recruiting for a Switchboard Supervisor to join our team based in the Liverpool office of a financial services firm.
The switchboard team is at the forefront of our client’s business, setting the precedent for the customer experience!
Overseeing a team of 3 Switchboard Operators, the successful candidate will ensure that the highest level of customer care is provided to incoming callers. They will also personally take calls, identifying the needs of the caller and redirecting them to the appropriate client contact, ensuring that all calls are completed in line with the client's call approach and service level agreements.
The Switchboard Supervisor must convey a positive attitude and professional first impression whilst promoting and creating culture of service excellence. They will convey a friendly, articulate, and accurate service whilst remaining security focused.
Hours: 40 hours per week
Salary: £30,000
We are looking for a switchboard supervisor who is an articulate, warm and enthusiastic individual with a passion for service and attention to detail. They must be willing to go above and beyond to create exception experiences for our clients.
Ideally the candidate will be an experienced supervisor from a call centre environment, have excellent communication skills and demonstrate a keen level of pro-activity.
The ideal candidate must have a proven track record in delivering outstanding customer service.
Additional Information
What's in it for you?
- Competitive holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour confidential helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
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